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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
B. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
C. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

Answer: A,B

Explanation:
To award customers 500 points upon joining the Loyalty Program, two key configuration tasks are required.
Firstly, a Transaction Journal with an Activity type of 'Enrollment' should be created to record the act of a customer signing up for the Loyalty Program. This transaction journal serves as a record of enrollment activities and is essential for tracking new members.
Secondly, a Process Rule needs to be created that awards 500 points when the Activity Type equals
'Enrollment'. This process rule automates the awarding of points to new members, ensuring that each new enrollment triggers the addition of 500 points to the member's account. This setup ensures a standardized and automated approach to rewarding new members, enhancing the member experience from the outset.

NEW QUESTION # 17
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
B. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
C. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
D. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

Answer: A

Explanation:
To restore expired points for a member in a Loyalty program with a fixed model expiration for non-qualifying points and set them to expire in the next two months, the Member Services Agent should:
Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date (B): This action allows for the direct adjustment of the member's points balance, including the ability to specify a new expiration date for the credited points. It's a straightforward and effective way to restore expired points and set a new expiration date, aligning with the member's request.
Deleting the transaction journal that expired the points (option A), editing the 'Credit' ledgers (option C), or editing the Loyalty Member Currency record (option D) are not standard practices for restoring expired points and setting a new expiration date in Salesforce Loyalty Management.
Salesforce documentation on Loyalty Management would detail the process for adjusting points, including how to handle requests for restoring expired points and setting new expiration dates, ensuring member satisfaction and program integrity.

NEW QUESTION # 18
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A. Autolaunched Flow (No Trigger)
B. Schedule-Triggered Flow
C. Evaluation Flow
D. Screen Flow

Answer: B,C

NEW QUESTION # 19
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A. To offer promotions in real-time to customers.
B. To enable the purchasing of products and take payment.
C. To be able to send personalized marketing emails in batches.
D. To create unified profile from multiple source of truth and build a golden record.

Answer: A

NEW QUESTION # 20
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A. Enable Connector Settings on all the Loyalty Objects
B. Activating and Publishing the Segment
C. Automatically Add a New Individual Relationship
D. Send Loyalty Promotion Segments to marketing Cloud
E. Enable Service Connector for Promotion Escalations.

Answer: A,B,C

NEW QUESTION # 21
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